Blog - Counting The Cost

Counting The Cost

Oct 1

Written by: jimwideman
10/1/2009 12:02 AM

There is a cost for not serving others:

1. U.S. News and World report found that:
•1% of customers leave because someone in the company dies
•3% change location
•5% make other friendships
•9% go to competition
•14% are dissatisfied
•68% leave because of bad service

2. Research shows out of twenty-five dissatisfied customers:
•One customer complains
•Twenty-four are dissatisfied but don’t complain
•The twenty-our non-complainers tell between ten and
twenty other people about their bad experience
•From a pool of twenty-five customers, between 250 and 500
potential customers learn about the bad service

3. More people leave a church because of bad service then
because of the Pastor’s preaching abilities
•Lack of parking
•Distance in parking
•Cleanliness and maintenance of facilities
•Crowded classrooms
•Classrooms understaffed
•Attitude of a worker

How has a lack of service at your church cost you?

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Jim Wideman

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4 comment(s) so far...

Re: Counting The Cost

I just sent this out to my entire team - great thoughts.

By SpencerClick on 10/1/2009 6:23 AM

Re: Counting The Cost

I saw your comment in twitter and thought I would jump over here because I did not want you to feel people were not reading.

We ar still trying to figure out ways to measure how the lack of service has effected us. Any great ideas? How do you measure it at your church?

By Todd on 10/1/2009 8:36 PM

Re: Counting The Cost

I agree with Spencer. This one is going to my team. We are reading Volunteers that Stick right now, and this goes right along with what we're working on.

Good stuff!

By SamVotaw on 10/1/2009 10:52 PM

Re: Counting The Cost

Attendance, lack of interest in serving. When you have been touched by service it make you want to serve others or bring others when this is missing serving others is lacking...

By jimwideman on 10/1/2009 11:30 PM