#5. Teach and model procedures and policies (v.20b) There are two questions that every volunteers need to know. What do you want me to do and how do you want me to do it? (Policy and Procedure Manuals are important!)

Here are the steps to follow to make sure you are staffing for excellence. Identify all positions. If people were no problem where could you use a worker. Make job descriptions. Everyone does better when they know what to do. Write all policies based on your desired action. I give everyone each other’s job descriptions and duties so everyone knows what everyone else should be doing.

Be sure and operate by policies, don’t make exceptions on a regular basis, if the policy needs changing, then change the policy.